Managed Services
How support should work day to day, what to write down, and how to tell whether the people looking after your IT are any good.
Everything we have written on managed services
What a Help Desk Should Actually Do
Closing tickets is the easy half. What decides whether next month is quieter is noticing the same fault for the third time and doing something about the cause.
9 min read
How to Choose the Company That Runs Your IT
Every proposal looks reasonable on paper. Here is what to ask for, what to read twice, and what to test before you sign anything.
8 min read
An Asset Inventory You Can Actually Trust
You cannot secure, budget for or support a thing you cannot list. Here is how to build a list that stays true, and why your spreadsheet is already wrong.
9 min read
Getting a New Starter Working on Day One
If IT hears about a new starter on the morning they arrive, that is a process problem rather than an IT problem. Here is the checklist and the lead time it actually needs.
8 min read
When to Replace a Machine, and When Not To
Age is a poor test. Support dates, parts availability and whether somebody is sitting there waiting for it are much better ones, and they point at different machines.
9 min read
What a Support Agreement Actually Promises
Response time is not fix time, and available is not the same as working. Reading the agreement properly takes an afternoon and saves a year of arguing.
8 min read
How to Tell Whether Your IT Provider Is Any Good
Fast ticket closure can mean the fix did not last, and a quiet month can mean people stopped bothering. Here is what to watch instead, and what to ask us.
9 min read
Writing Down How Your Systems Actually Work
How many people have to be unavailable before something cannot be fixed? For most businesses the answer is one. Here is what to write down and where to put it.
9 min read
Other things we write about
Tell Us What You Need Built Or Fixed
Write down what you are dealing with, in your own words. We will tell you whether it is work we do and what it would take.
What You Get
- Scope agreed before we start
- One team, not three suppliers
- You own the code and the accounts
- Plain answers about cost
- Support after it goes live
- Work you can hand to someone else
What Happens Next
- 1We call you at a time that suits you
- 2We ask what you have now and what is going wrong
- 3We send back a scope and a price
Tell Us About Your Project
Every enquiry gets a reply within one working day.